When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff

91�� — Mon, 21 Feb 2022 19:57:42 +0000

A long wait in a crowded environment can feel like a special kind of purgatory for those waiting their turn, yet front-line workers often bear the brunt of the public’s frustrations. Nurses, restaurant staff, call centre agents and other staff who deal directly with the public in high-stress environments are often mistreated. Known as “outsider mistreatment,” this can range from incivility to full-on abuse, increasing the risk of depression, anxiety, substance use disorders, and other challenges.

Big picture is better: The social implications of construal level for advice taking

91�� — Fri, 10 Jun 2016 19:02:57 +0000

Authors: Reyt, J.N, Wiesenfeld, B.N., Trope, Y.

Publications: Organizational Behavior and Human Decision Processes

Abstract:

91���� Desautels Faculty of Management - Jean-Nicolas Reyt's Recent Research

When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff

Big picture is better: The social implications of construal level for advice taking

91�� Desautels Faculty of Management - Jean-Nicolas Reyt's Recent Research