Dual Pathways of Value Creation from Digital Strategic Posture: Contingent Effects of Competitive Actions and Environmental Uncertainty
Authors: Choi Inmyung, David E. Cantor, Kunsoo Han and Joey F. George
Strategic utilization of software patents to counteract rival penetration in the IT industry
础耻迟丑辞谤蝉:听Sunghun Chung, Kunsoo Han, Animesh Animesh and Alain Pinsonneault
Publication:聽Journal of Strategic Information Systems Volume 33, Issue 1, March 2024, 101820
Abstract:
Desautels鈥� event highlights innovative research and recognizes scholars
On Friday, May 13, members of the Desautels Faculty of Management gathered to celebrate the innovative and impactful research conducted by its scholars.聽
Fifteen professors were on hand to deliver two-minute presentations of their most interesting and research.
Financial Returns to Firms鈥� Communication Actions on Firm-Initiated Social Media: Evidence from Facebook Business Pages
Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault
Publication: Information Systems Research, Volume 31, Issue 1, March 2020, Pages 258-285.
Abstract:
The primary goal of this study is to investigate the financial returns to firms鈥� communication actions on a firm-initiated social media platform by focusing on Facebook Business pages. To this end, we conceptualize and quantify two types of firms鈥� communication actions on social media: posts and responses to customer messages. Furthermore, we classify a firm鈥檚 responses to customer messages based on the valence of customer messages鈥攑ositive versus negative鈥攁nd examine the effects of volume as well as timeliness of the two types of a firm鈥檚 responses to customer messages on firm performance. Using a sample of 63 South Korean firms across industries over a three-year period (5,566 firm-week observations), we find that the volume and timeliness of a firm鈥檚 responses to negative customer messages, which are associated with an increase in customer satisfaction, have a significant positive impact on the firm鈥檚 market performance measured by abnormal returns and Tobin鈥檚 q. Interestingly, the results suggest that a firm鈥檚 posts and its responses to positive customer messages are not significantly associated with firm performance. Furthermore, we find that a firm鈥檚 posts and its responses to negative customer messages exhibit complementarities in contributing to firm performance. Our results are robust to various alternative specifications, econometric concerns, and Facebook鈥檚 policy changes, such as EdgeRank and Promoted Post. Our findings underscore the business value of firms鈥� actions on social media and provide unique and important implications for theory and practice regarding the appropriate ways to use social media for building and managing customer relationships.
Software Patents and Firm Value: A Real Options Perspective on the Role of Innovation Orientation and Environmental Uncertainty
Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault
Publication: Information Systems Research, Volume 30, Issue 3, September 2019, Pages 1073-1097.
Abstract:
Although software patents have been growing steadily since 1996, when the restrictions on the patentability of software were eliminated, their value and impacts on the firm鈥檚 profits remain unclear and ambiguous. Drawing on the real options theory and the literature on exploration and exploitation, we develop a novel theoretical framework to assess the value of software patents. Moreover, we examine the impact of contextual factors related to the nature of innovation underlying firms鈥� patent portfolios (exploitative versus explorative) and the environmental uncertainty (competitiveness and dynamism) on the value of software patents. Specifically, we examine the interaction effect of a firm鈥檚 software patent stock and its innovation orientation on firm value in markets exhibiting different levels of environmental uncertainty. Based on a large-panel data set consisting of 602 U.S. firms, our results indicate that a software patent portfolio having higher levels of explorative orientation is associated with a higher firm value (as measured by Tobin鈥檚 q) in environments exhibiting low dynamism and high competitiveness. By contrast, a software patent portfolio with higher levels of exploitative orientation is associated with a higher firm value in environments with high dynamism and low competitiveness. We discuss the implications for research and practice.
Demand and Revenue Impacts of an Opaque Channel: Evidence from the Airline Industry
Authors: Nelson F. Granados, Kunsoo Han, Dan Zhang
Publication: Production and Operations Management, Forthcoming
础产蝉迟谤补肠迟:听
Competitive impacts of IT innovation: An empirical analysis of software patents in the IT industry
础耻迟丑辞谤蝉:听Chung, S.,聽Han, K.,聽Animesh, A.,聽Pinsonneault, A.聽
Publication:2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
Economics and Value of IS
础耻迟丑辞谤蝉:听Han, K.,聽Kundisch, D.,聽Weinhardt, C.,聽Zimmermann, S.
Publication: Business and Information Systems Engineering聽
础产蝉迟谤补肠迟:听
FDI motives, market governance, and ownership choice of MNEs: A study of Malaysia and Thailand from an incomplete contracting perspective
础耻迟丑辞谤蝉:听Yu, J.,聽Lee, S.-H.,聽Han, K.
Publication: Asia Pacific Journal of Management
Abstract
Firms鈥� Social Media Efforts, Consumer Behavior, and Firm Performance
础耻迟丑辞谤蝉:听Sunghun Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault聽
ICIS 2014 Proceedings,聽December 15, 2014.
Abstract:
"The Real Savings from IT Outsourcing," MIT Sloan Management Review
础耻迟丑辞谤蝉:听Han,聽Kunsoo;聽Mithas,聽Sunil
Publication: MIT Sloan Management Review
础产蝉迟谤补肠迟:听
"Channel Capabilities, Product Characteristics, and the Impacts of Mobile Channel Introduction," Journal of Management Information Systems
Authors: Bang, Youngsok; Lee, Dong-Joo; Han, Kunsoo; Hwang, Minha; Ahn, Jae-Hyeon
Publication: Journal of Management Information Systems, Fall 2013
Abstract:
Information technology outsourcing and non-it operating costs: An empirical investigation
Authors: Han, Kunsoo; Mithas, Sunil
Abstract:
