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Corporate casual dining chains struggle to attract customers who prize authenticity
Published: 16 April 2025
Casual dining chains such as Applebee’s and TGI Friday’s were once ubiquitous in the United States. However, the middle-class restaurant is fading fast. TGI Friday’s has filed for bankruptcy, while Applebee’s has shuttered dozens of locations. Rising costs have contributed to the struggles of these chains, but their generic branding fails to resonate in an era where authenticity matters. Millennials, in particular, demand authenticity, according to Associate Professor Daphne Demetry. “I can’t think of anything more inauthentic than TGI Fridays,” Demetry says.
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